Returns, refunds & warranty

30-day returns

You can return any item within 30 days of delivery for a refund, for any reason.

• Email support@techverge.net with your order reference (starts with TV-) and the reason for the return.
• We'll reply with return instructions. Please don't ship anything back without them, so we can match it to your order.
• Include all items that came in the box. Remove any personal accounts, passwords and data from returned devices.

Refunds

• Refunds go back to your original payment method once the item arrives and is checked — normally within 5 business days of arrival. Your bank may take a few more days to show it.
• If the item arrived faulty, damaged in transit, or not as described, we refund the full amount including the original shipping, and we cover return shipping.
• For other returns, we refund the item price; return shipping is your cost.
• If a returned item comes back damaged or missing parts beyond what we shipped, we'll contact you before deducting anything, and explain why.

90-day warranty

Hardware we sell is covered for 90 days from delivery against faults that weren't caused by an accident or misuse. If a covered fault appears, we'll repair it, replace the item with an equivalent one, or refund you — your choice where possible.

The warranty doesn't cover:

• Physical damage, liquid damage or damage from power surges
• Normal cosmetic wear after delivery
• Software problems, viruses or data loss
• Items opened or modified by someone else in a way that caused the fault

This warranty is in addition to any rights you have under consumer protection law. Products are not covered by the original manufacturer's warranty unless the listing says so.

Damaged in shipping?

Take photos of the box and the item, and email us within 7 days of delivery. We'll sort out a replacement or refund.

Questions

Email support@techverge.net. We aim to reply within one business day.