How we test & grade
The process every device goes through before it's listed, and what our condition labels mean.
1. Check-in
- We only accept equipment from sellers with the right to sell it.
- Model, revision and serial number are recorded privately for warranty and returns.
- Devices with activation locks, account locks or management locks are not sold until the rightful owner removes them. We don't bypass locks.
- Damaged or swollen batteries are set aside and handled safely; they are never shipped.
2. Data wiping
Every storage drive is erased before sale using a method suited to the drive type, and the result is checked. A drive that can't be erased and verified is removed from the device and destroyed or recycled — it's never resold. We don't look at, copy or keep data left on incoming devices.
3. Testing
What we test depends on the device. For a desktop, that typically includes:
- Power-on, boot and stability under load
- Memory and storage health checks
- Every USB, video, audio and network port
- Fans and temperatures
- Operating system install and updates
Phones and network equipment get model-specific checks — for example display, handset, speaker, network ports and a factory reset for IP phones.
4. Grading
Grades describe cosmetic condition. Everything we sell has passed functional testing, whatever its grade.
| Label | What it means |
|---|---|
| Excellent | Looks close to new. Little or no visible wear at arm's length. |
| Good | Light scuffs or scratches from normal use. Nothing that affects function. |
| Fair | Noticeable wear such as deeper scratches or small dents. Fully working; described in the listing. |
| Refurbished | Restored and tested by us. The listing photos and notes show the unit's cosmetic condition. |
| Used — tested | An accessory or part that was cleaned and tested but not otherwise restored. |
What we don't do
- We don't call anything "new" unless it's factory-sealed new.
- We don't claim manufacturer certification or warranties we don't have.
- We don't sell devices that can't receive security updates for everyday online use without saying so clearly.
Questions about a specific item? Email support@techverge.net with the SKU.