1) Collection and Use:
TECHVERGE is the sole owner of the information collected through the web / phone / e -mail site. We will not sell or rent this information to others in ways different from what is disclosed in this policy. TECHVERGE collects information from users at several different points through our toolbar.
a) Personal information: We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. To use the services, a TECHVERGE user must first complete the registration form. During registration a user is required to give user contact information (such as name, email address, mailing address, Personal identifier etc.). TECHVERGE uses your contact information to contact you regarding the product and / or services have been requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.
b) Payment Information: If user registers to use the Service provided by TECHVERGE, collection of credit card information and other payment information becomes necessary to complete a payment from user. TECHVERGE may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the company credit card processing. When processing a payment transaction, TECHVERGE also obtains information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary to complete the payment processing.
c) Computer System Information:
i) Subscriber Computer: We also ask for information related to your computer. This may include : information about the date of purchase of your computer , type of computer, identification number of your computer , make and model of your computer and / or any hardware , software or peripherals attached to it, condition of the computer , system and registry data about software installations and hardware configurations, and error tracking files . Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.
ii) Remote Access: When requesting support, you may request for the problem to be resolved by taking control of your computer. TECHVERGE uses qualified tools which allow users to grant control of their computer to an Expert remotely over the Internet, so that the expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and users have consented to grant control. In addition, experts will not use Remote Access tools to obtain confidential or sensitive information stored on user’s computer or network, deliberately destroy information on user’s computer or network, or cause users to experience problems system.
iii) Diagnostic Tool: Some diagnostic applications used by TECHVERGE can collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details we need and is sent securely over the Internet with TECHVERGE server or a third party designated by TECHVERGE. TECHVERGE analyzes this information to help diagnose and solve end-user problems. Information collected by the application does not contain any sensitive information such as websites visited, emails, e-mail addresses sent to, passwords, profiles, etc. Using Remote Access and Diagnoses applications is also subject to the conditions of use in the respective software license agreements.
d) Live Help Session Records: TECHVERGE reserves the right to monitor on- line and off -line sessions between user and a Technical Support Executive for quality control of the service provided by Customer Support Executive. In addition, we may record on line and off line sessions conducted on the Web site for user reference and to assist in resolution of disputes and / or potential complaints. The session records will also be used to improve the service, build a support knowledge base and / or conduct internal market research.
e) Cookies: A cookie is a name given to a message to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized web pages for them. The use of a cookie is not linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.
f) Log Files: We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use.
g) Policy on Child Online: No part of our website is structured to attract anyone under 13. According to the Law on Protection of Children’s Online Privacy, we do not collect or maintain information at our website or sell products to those we actually know are under 13. Please ask your parent or guardian to help you use our services, if you are under 13.
This website takes every precaution to protect information of users. When users submit sensitive information via the Web site, user information is protected both online and offline. When our registration form asks users to enter sensitive information (such as credit card number), the information is encrypted and protected with the best encryption software. While we use encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our user’s information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or customer service representative) are granted access to personally identifiable information. Our employees use screensavers password protected when they leave their desk. When they return, they must re-enter their password to regain access to user information. Furthermore, ALL employees are kept up to date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and / or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that store personally identifiable information are kept in a secure environment. In situations that are required by law, we may disclose information about users to law enforcement agencies.
a) Correction / Updating Personal Information :If the user changes the personally identifiable information (such as user zip code), or if User no longer desire the Service, we will endeavour to provide a way to correct, update or delete personal user data they provide. This can be done at the Profile page.
c) Provision to Opt -out:Customers may unsubscribe from the services at any point of time and may prevent their information from being used for purposes other than those for which it was originally collected. For this customers need to send us an opt-out request by using any of the following methods:
1) By Phone: +1-800-980-4784
2) By email: firstname.lastname@example.org
3) By Snail Mail: 268 Daves Lane, Portage, PA – 15946, USA
Techverge is an independent company providing online technical support services for several third party products and brands. If your product is under warranty, the repair service maybe available free from its vendor. The brand names, trademarks used on this website are only for reference. We disclaim any ownership, right, affiliation or endorsement of or by any such third party products or brands, unless otherwise specified.
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