Multiple Incident Support
Frequently Asked Questions
Our honest approach for providing technical support makes us different from other.
This is achieved through:
1. Calling Card: Customer need not to wait in long Calling queue.
2. We have toll free number and we don’t believe in Premium numbers where customers are charged for every call.
3. Proactive maintenance calls keeps us in touch with customers.
4. We provide best PAID antivirus Free of cost to our customers.us.
TechVerge serves as one-stop shop for all your tech support needs including computer/laptop repairs, hardware/peripherals support, home networking and entertainment devices. Our array of service also include comprehensive support coverage for over 50 desktop and laptop software applications, hardware devices, printers, peripherals, routers and modems. For further information on our services, visit www.techverge.net
All our computer support expert are Certified, Product Specialists, Professionals and network Administrators. Every technician is pre-qualified and completes an extensive eight weeks training course on excellent service delivery and offering his expertise in PC support skills.us.
We understand that as an end user you need the support at earliest. We have all contact medium open
We also staff our professionals using the best in class workforce management, which results in almost zero wait time for you.Being a registered member you can avail ZERO waiting “Calling card” facility.
TechVerge assures their customer that If for any reason they are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as under:
For our subscription based plan the Money-Back Guarantee is valid for 15 days or first troubleshooting, beginning at the time of online purchase..
Computer is a machine and like all other machines it needs maintenance. Computers are intelligent machines, thus they require systematic servicing and maintenance. The Performance of your Computer can be affected badly and can even breakdown if not well taken care of and maintained.
The moment you subscribe with us, you are transferred to our tech support technician who provides you with an understandable and the most accurate explanation about your computer problems on the phone. After the computer diagnosis is completed, the technician rectifies the error using a linear and logical troubleshooting methods and procedures.
Analyze & Perform standard PC maintenance & schedule updates/patches.
Bring to End pop-ups, take out adware/spyware and install/configure anti-spyware software.
Provide Support in Back-up processes to prevent Document, Images, data etc. losses, transferring data from one PC to another.
Set up home and small office networks (including wireless networks) – keeping in mind latest security.
Troubleshoot & resolve software problems.
Troubleshoot & resolve printer, scanner, digital camera and other peripheral problems.
Troubleshoot & fix error messages and a lot more issues faced by you with your PC.